Before You Book
Booking Policy
Please read and agree to our booking policy before proceeding. This ensures a smooth, professional experience for everyone.
Scheduling & Arrival
- Appointments are confirmed once you receive a confirmation email.
- Our technician will arrive within a 30-minute window of your scheduled time.
- Please ensure your vehicle is accessible and unlocked at the scheduled time.
- Same-day bookings are not available — minimum 24-hour advance notice required.
Service Location
- We are a mobile service — we come directly to your home, office, or any location you specify.
- The service address must be within our active service areas: GTA, Vancouver, or Saskatoon.
- Ensure there is adequate space (at least 10 ft on each side) for our technician to work safely.
- Indoor parking garages are acceptable for most services — please confirm at booking.
Cancellations & Rescheduling
- Cancellations must be made at least 24 hours before your appointment to avoid a cancellation fee.
- Late cancellations (under 24 hours) may incur a $50 cancellation fee.
- No-shows without prior notice will be charged the full service fee.
- Rescheduling is free if requested at least 24 hours in advance — call 437-219-1971.
Payment
- Payment is due upon completion of the service.
- We accept cash, e-transfer, and all major credit/debit cards.
- Estimated prices shown during booking are subject to change based on vehicle condition.
- Promo codes must be applied at the time of booking — they cannot be applied retroactively.
Vehicle Condition & Liability
- We are not responsible for pre-existing damage, scratches, or paint defects.
- Please remove all valuables from your vehicle before the appointment.
- Heavily soiled vehicles may require additional time and cost — our technician will advise on-site.
- OB's Auto Services carries full liability insurance for all services performed.
Satisfaction Guarantee
- If you are not satisfied with the result, contact us within 24 hours and we will make it right.
- Re-do requests must be submitted within 24 hours of service completion.
- Our goal is 100% customer satisfaction — we stand behind every job we do.
Agreement Required
By proceeding with your booking, you confirm that you have read, understood, and agree to all of the policies outlined above.
Questions about our policy? Call us at 437-219-1971 before booking.